Care & Cleaning
Keep it fresh, keep it ready.
Caring for your Ace Nancy device takes 30 seconds. Here's the routine — before, after, and every now and then — so it stays as good as the day it arrived.
Before each use
1 · Wash hands
Warm water and unscented soap. Skip anything with antibacterial alcohol — it can dry the silicone surface over time.
2 · Rinse the device
30 seconds of warm running water. If you'd like, a drop of mild fragrance-free cleanser (we ship one) — never use rubbing alcohol or abrasives.
3 · Pat dry
Soft cotton or microfiber. The Ace is IPX7, so a few water droplets are fine, but dry the charging port before docking.
After each use
Rinse → cleanser → rinse
Quick warm rinse, a drop of toy cleanser, gentle massage with fingertips, full rinse. 60 seconds total.
Air dry on the included tray
Don't dry near a heater or in direct sun — UV degrades silicone over years. Counter or shelf is fine.
Store in the silk pouch
Every device ships with a breathable pouch. Keep the device alone, away from other silicone products, to prevent any cross-reactivity.
Maintenance specs
Fully submersible 1m / 30 min
Daily clean ritual
Recommended deep clean cadence
Max water temperature
Charging & storage
The Ace charges via the included magnetic base — no exposed contacts, dust-resistant, water-safe. A full charge takes 90 minutes via USB-C and lasts up to 120 minutes of use.
Travel: the included silk pouch is TSA-friendly. We recommend the travel lock (hold the button for 5 seconds) to prevent accidental wake-ups. Storage long-term: if you're not using it for a few weeks, top up to ~50% charge before storing — keeps the battery healthy.
Something feels off — quieter than usual, slow to charge, or a small mark on the surface? Email [email protected] with your order number and a photo. We'll diagnose and replace under warranty if needed.