Reviews
18,000 reviewers, 4.8 stars.
Every review on this site is verified and unedited. We don't filter for positive language. We don't curate. The number is what it is, and the words are what people wrote.
By the numbers
Trustpilot, 18,000+ reviews
Would recommend
Verified plays logged
Smash units shipped
What people say most
"Quieter than I expected."
The precision motor draws repeated comments — most reviewers note they could use it without anyone nearby hearing a thing.
"Beautiful, doesn't feel clinical."
Reviewers mention picking it up for the design first. The matte silicone, the ergonomic grip, the magnetic charging — everything feels intentional.
"It worked when other things didn't."
The phrase that comes up most. People who'd written off this category as unattainable often discover Ace Nancy is the one that finally clicks.
"The packaging didn't embarrass me."
Plain corrugated, no logos. Specifically discreet. Multiple reviewers note this as the deciding factor over louder competitors.
How we collect reviews
Every shipped order generates a review request 14 days after delivery — long enough to actually use the product, short enough to remember the experience. Reviews are collected through Trustpilot's verified-purchase system; we can't edit, hide, or selectively display. The full feed lives at trustpilot.com/review/acenancy.com.
If a review flags a real issue — broken motor, allergic reaction, shipping problem — our care team replies on the public thread within 24 hours. We resolve in DM but the reply stays public. Transparency is the point.
Have an Ace Nancy product and want to review it? Reviews open for 90 days after delivery. We send one reminder, then leave you alone — no follow-up spam.