Track Your Order
Where is my Ace?
Every Ace Nancy order ships within 1 business day. The moment we hand it to the carrier you'll receive a tracking email — here's how to find it and what to do if something looks off.
Three ways to track
1 · Tracking email
Subject line 'Your Ace Nancy order is on the way' — sent within 24 hours of order placement. Click the carrier link inside; it deep-links directly to UPS / USPS / DHL with your number pre-filled.
2 · Account dashboard
Log in at acenancy-1cioi.mayall.ai, open Orders, click the order number. Live tracking events appear inline — no need to leave the site.
3 · Email us
If you can't find the email and don't have an account, write to [email protected] with the name and email used at checkout. We reply with the tracking link inside one business day.
What to expect
Tracking email after order
Standard US transit
International transit
Delivery for orders > $200
Common situations
"It's been over 4 days, no movement."
Most likely a carrier scan was missed — packages still arrive on time. If 7+ business days pass with no movement, email us and we ship a replacement immediately.
"Tracking shows delivered but I don't see it."
Check with neighbors, building lobby, and the spot the carrier left it. If still missing 24h after the delivery scan, email [email protected] — we file a carrier claim and reship at no charge.
"My address is wrong."
Email [email protected] within 4 hours of order placement. If we haven't shipped yet, we re-route. If it's already in transit, we work with the carrier to redirect (carrier fee may apply).
"International — duties were charged at delivery."
Shouldn't happen. We pay duties at checkout. If you were charged at the door, forward the receipt and we'll refund the difference within 48 hours.
Need help right now? Email [email protected] with your order number. We reply within 24 hours, often the same day.